FiddleCreekFarms.com stands behind its products and excellent
customer service. Our experienced merchandising team searches for unique, high-quality
and affordable items with creative designs inspired by nature. We offer the
very best and latest products the birding and garden décor industry has
to offer.
Shop
our online store with complete confidence!
Our Guarantee
and
Return Policy |
10-Day Inspection Period
If your selection of any product does not meet your expectation, simply return
it within our 10-day inspection period from the date it was received for a prompt
refund or store credit of your purchase price less a 20% restocking fee, originating
shipping, handling and order processing charges; customer pays return shipping
costs. All returned items must be unused and in new “resalable”
condition with original packaging along with corresponding paperwork, warranties,
etc. We reserve the right to refuse returns if the above conditions are not
met. For items received defective or damaged in shipping, please see instructions
below.
Exceptions:
Special orders, live insects, bait/composting worms, books, posters, CDs, software,
electronics, cameras, optics/binoculars, and handcrafted products such as edible
bird feeders, wreaths and other perishable items are non-returnable and non-refundable;
however, a replacement may be sent at no charge if any item(s) arrives defective
or damaged in shipping. This determination will be made at the discretion of
our shipping department.
Merchandise
shipments refused by the customer, or returned as non-defective are subject
to a 20% restocking fee, plus all shipping and handling charges.
All
returns must first be authorized. For return authorization, please email us
at returns@fiddlecreekfarms.com
- Many of our
products are shipped from different warehouse locations, or directly from
the manufacturer. Please notify us first that you wish to return an item
so that we may confirm the proper shipping address.
- Please provide
us with your name, address, phone number, original order number, the item
you wish to return, and your reason for return.
- Please indicate
whether you want a credit card refund or store credit. In the event of a
store credit the 20% restocking fee applies; however, the handling and order
processing fee is waived.
- We will contact
you with specific return instructions including shipping and package handling
information.
- Please insure
all returned packages, as we are not responsible for loss or damage in shipping.
- Refund or
store credit will be made upon inspection of returned items. Please allow
up to 15 business days for refunds or credits to be issued.
- Unauthorized
returns or items returned used, damaged, or not in their original condition
and packaging may result in a delayed refund, partial refund or store credit
based on the condition of the item. We have the right to give a limited
refund or store credit, or to not issue a refund if the item is in unacceptable
condition. The customer will be responsible for return shipping costs if
they request the item be returned back to them.
- If the credit
card used on your purchase has expired, we cannot refund your credit account;
instead we will issue a store credit.
- Items sold
with free shipping (excluding live insects/worms) may be returned; however,
the customer will incur the actual original shipping and handling costs
when the item is returned.
Defective,
Missing or Damaged Items?
In
the event of defective or damaged items in shipping, you will need to do the
following:
- Email us within two business days of receipt at returns@fiddlecreekfarms.com
- Please provide
us with your name, address, phone, original order number, and a brief description
of the damage as well as the condition of any packaging.
- Do not throw
anything away! Please keep all items, boxes, and packing material shipped
to you for inspection.
- If the exterior
box is damaged (UPS, FedEx or other), keep the box as evidence and contact
us.
- If the exterior
box looks fine but the item is broken due to improper packing, keep everything
as evidence and contact us.
- You may be
contacted by the package carrier to inspect the damaged goods before settling
a claim. Hold on to defective items for up to 14 business days in the event
a return tag is issued.
- A replacement
of the same or similar item will be shipped as soon as possible at no charge.
In
the event of incomplete or missing items, you will need to do the following:
- Email us
within 2 business days of receipt at returns@fiddlecreekfarms.com
- Please provide
us with your name, address, phone, original order number, and a brief description
of the incomplete or missing items.
- Carefully
remove and inspect all packing material from the shipping box to confirm
that the item was not hidden from view. Occasionally smaller items are nested
inside other items to protect them during shipping.
- If your order
was shipped in multiple boxes, it would be helpful to check the tracking
information to verify that all packages have been delivered.
- The missing
item tracking procedure typically takes up to 14 business days to complete
and consists of inventory and package weight verification, and carrier investigation.
You may be contacted by the package carrier (UPS, FedEx or other) during
this time.
- A replacement
for the missing item will be shipped as soon as possible.
Warranty
Items
Many
of the products we offer include limited or even lifetime manufacturer warranties
or guarantees. Please complete all warranty registrations that come with purchased
products. In the event of a defective or damaged product, please email us at
returns@fiddlecreekfarms.com
and we will provide you with the proper information. We stand behind our products
and commitment to customer service. If you have any questions, don’t hesitate
to email us at customerservice@fiddlecreekfarms.com.
Please
Note: Many email services and (ISPs) Internet Service Providers have put blocking
or “Spam” filtering systems in place to protect you from email that
you didn't ask for. However, these same systems may inadvertently filter email
you would like to receive -- including emails from Songbird Garden. If your
email settings are set to block unfamiliar email through a Spam filter you may
not receive our correspondence. Please check your Spam folder carefully! It
is important that we be able to reach you in case of a problem with the order.
If you suspect you are having problems receiving our emails, we suggest you
contact your (ISP) Internet Service Provider for help.
